IT Help Desk

Whether you’re dealing with new and unfamiliar software or an unexpected system failure, our IT Help Desk technicians are highly trained experts who can get you back to work fast. The goal is to maximize your productivity and eliminate downtime. We resolve the issues that are mission-critical for you first, no matter when or where they occur.

Unlike those of most IT service providers, our ticketing system is flexible and designed to support your individual business goals. This ticketing system is based on the standardized ITIL model for Service Level Agreements (SLAs), but by default all tickets are opened at Priority Level 3 (medium). That means no issues are a low priority to us.

Our IT service desk professionals consistently earn kudos from our customers because of their friendly, approachable and professional communications style. This has earned them the highest customer satisfaction rating in our area.

We provide real-time monitoring services that enhance your systems’ security and allow our IT HelpDesk team to rapidly diagnose and resolve issues. This integration keeps your environment secure, even after-hours and on the weekend. Vertikal6’s approach prevents downtime before it takes place.

The Vertikal6 IT HelpDesk support team is trained to communicate clearly and effectively. They’re also steeped in our company culture, where caring, listening attentively, and taking pride in client satisfaction are among the core values.