IT Help Desk

IT Help Desk

Dedicated support teams standing by, ready to help 24x7x365.

Get questions answered and problems resolved by highly trained and certified expert IT Help Desk technicians at any time of day or night. Our fully staffed IT HelpDesk support team is available by phone or email, and can also be contacted though a convenient web portal. Because our HelpDesk is in constant contact with our 24x7x365 Network Operations Center (NOC), where we perform ongoing monitoring of your systems’ health, we’re able to resolve technical issues quickly, reducing downtime and eliminating hassles.

On-demand access to experts in IT support.

Our full-time, dedicated support team holds more than 248 certifications and has a combined total of 59 years of experience. We also boast the area’s highest customer satisfaction rating (98.4%). Friendly, readily available and highly professional, our team of experts is always ready to provide personalized assistance.

24x7x365 IT Help Desk Services

How our IT service desk ensures a timely resolution to any IT issue you may experience.

Rapidly respond to issues large and small.

Whether you’re dealing with new and unfamiliar software or an unexpected system failure, our IT Help Desk technicians are highly trained experts who can get you back to work fast. The goal is to maximize your productivity and eliminate downtime. We resolve the issues that are mission-critical for you first, no matter when or where they occur.

Prioritize tickets based on your individual business needs and goals.

Unlike those of most IT service providers, our ticketing system is flexible and designed to support your individual business goals. This ticketing system is based on the standardized ITIL model for Service Level Agreements (SLAs), but by default all tickets are opened at Priority Level 3 (medium). That means no issues are a low priority to us.

Friendly, personal, professional support.

Our IT service desk professionals consistently earn kudos from our customers because of their friendly, approachable and professional communications style. This has earned them the highest customer satisfaction rating in our area.

Integrate with our monitoring services to enable a proactive approach.

We provide real-time monitoring services that enhance your systems’ security and allow our IT HelpDesk team to rapidly diagnose and resolve issues. This integration keeps your environment secure, even after-hours and on the weekend. Vertikal6’s approach prevents downtime before it takes place.

Meet the highest customer satisfaction standards.

The Vertikal6 IT HelpDesk support team is trained to communicate clearly and effectively. They’re also steeped in our company culture, where caring, listening attentively, and taking pride in client satisfaction are among the core values.

Download our eBook to learn more about the business benefits of seamless professional IT support.

Contact us to schedule a free IT strategy session today.

Fill out the form or contact our Rhode Island headquarters at: 401-825-4400.