Answers to some of the questions we’re most frequently asked at Vertikal6.

Managed Service Providers offer outsourced IT support and solutions – such as network management, cybersecurity and help desk support – to businesses in an ongoing fashion that favors a proactive versus reactive approach.

In a perfect world, tech issues that frustrate staff and derail productivity would be rare and easily solved. But we don’t live in a perfect world. From connectivity issues to software glitches to faults with physical hardware, things happen. Outsourcing IT functions to a managed service provider gives you peace of mind that knowledgeable professionals can maintain seamless IT functionality while helping you cut costs that come with in-house network management, allowing you to focus on your core business.

As organizations evolve and mature, they’ll eventually reach a point where optimizing their use of technology is required for sustained growth. From streamlined processes to reliable information access and seamless communication, ensuring your IT infrastructure is in peak working order is a vital part in keeping pace with competitors

Instead of handling time- and resource-intensive IT tasks on your own, partnering with an MSP relieves the responsibility of managing mission-critical processes from your staff and allows your team to focus on strategic goals and core business objectives.

We know IT issues can arise at any time and without warning. Our U.S.-based IT HelpDesk is staffed by experts 24/7, enabling us to service clients throughout New England and in remote locations. We also provide around the clock Network Operations Center (NOC) monitoring and support to ensure the reliable and secure operation of your network infrastructure day or night.

Quality of service and partnership is how we measure success. We go to great lengths to ensure every client has a positive experience, which is why we’ve developed a six-phase onboarding process that ensures a smooth, trouble-free transition from start to finish.

We start with a full-system scan of your IT environment to see where things stand and identify areas of strength and areas that could be improved. Next, we outline exactly what is necessary to safeguard your network, devices, and the systems and applications you rely on, and provide data-driven recommendations. Lastly, we take an active role in supporting your holistic IT environment, from employee education to 24/7 network monitoring to robust password and access management policies.

Yes, we offer comprehensive vulnerability assessments and formal audits and reviews according to major regulatory compliance standards, including but not limited to PCI-DSS, HIPAA, CMMC, DFARS, GLBA, SOC and GDPR.

Whether you’re looking for end-to-end outsourcing or a booster for your in-house efforts, Vertikal6 is a flexible partner for your IT demands. Our MaxCare solution offers a variety of service tiers to fit your needs, from comprehensive “white glove” support to Tier 1 remote triage services. This lets you plug any skill or resource gaps, freeing your internal team to focus on your business goals.

Yes, we can handle ongoing coordination of software and hardware maintenance, application upgrades, security updates and other day-to-day needs involving third parties.

Got a question we’ve not answered?

Contact us on 401-825-4400 and we’ll be happy to help.