OUR CAREERS

Joining the Team

We offer our employees a highly competitive compensation and benefits package as well as a positive, fun, and flexible work environment. Benefits include:

    • Paid vacation and holidays
    • Medical and dental
    • Retirement savings program with employer match
    • Monthly employee social outings
    • Continuing education and certification annual allowance
    • Recognition programs for outstanding effort

The positions we currently have available are:

Service Desk Associate

Vertikal6 is looking to hire multiple experienced Service Desk Associates. This will begin as a fully remote, full-time, temp-to-hire position. The interview and training process will be virtual to ensure the health and safety of both parties. We are however, searching for a local candidate that would be able to transition to an in-house team member once it is safe to do so.

We are seeking candidates experienced in the technology field that enjoy working with people. If you have an aptitude for technology, are persistent and excellent at follow-up, and have a proven track record of developing relationships, contact us immediately.

As a full-service IT consultancy, Vertikal6 provides managed IT services to help businesses maximize revenue and uptime. As one of Providence Business News’ fastest growing companies in 2014, and Best Places to Work in 2016-2019, we understand the importance of a strong team.

The successful candidates must embrace technology, be career-minded, have excellent communication skills, a great attitude, and a strong work ethic. You are the right candidate if you:

  • Are personable and skilled at developing relationships, building trust and lifelong customers
  • Have
  • 1+ years in the IT industry with a wholistic understanding of developing business-driven technical solutions
  • Have extremely strong communication skills both written and verbal
  • Have a positive attitude and a high energy level
  • Are an energetic, driven, self-starter with the motivation to constantly improve and meet long and short-term goals
  • Are results driven and a true team player
  • Exhibit a high willingness to put the customer first
  • Have a passion for helping people
  • Take ownership and drive initiatives
  • Drive a culture of excellence for yourself and those around you
  • Are knowledgeable about computer networks, business technology, and technology trends
  • Possess a Bachelor’s degree (strongly preferred)
  • Hold an MCSA or CCNA (a plus)

 

Job Overview:

The Service Desk Associate is an experienced technician that has graduated from the apprenticeship program or was hired into the role with prior helpdesk experience. This person is a good communicator and works well in a Team based environment and can manage working on multiple trouble tickets at once. This person should be prompt and know the importance of communication with clients. The associate will use remote tools, telephone support and should the need arise, attendance to users place of work for on-site support. Responsible for ensuring the timely resolution of trouble tickets and displaying professional customer service. Support for clients will include Desktop, Technical, Server and Application services.

 

Responsibilities and Duties:

  • Answer trouble calls from clients in a call center environment
  • Provide Level 1 remote support
  • Complete Time entries for all work being done on tickets, and accounting for at least 6.40 hours (80%) daily.
  • Monthly billing average should be 80% or more
  • Keeping client documentation up to date when changes are made, or new SOPs created
  • Understanding of and ability to install, configure and test workstation hardware.
  • Able to configure file permissions, print services and remote access connections
  • Basic administration of enterprise email applications, including add/remove users and groups, configure calendar/folder/mailbox permissions, mail forwarding and adding aliases
  • Take ownership of tasks and follows through to ensure complete resolution
  • Takes personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Understanding of Server operations, Workstation OS’, email, and printer maintenance/troubleshooting.

 

Qualifications:

  • Successful completion of the Apprenticeship program or similar job
  • 1+ Year technical experience
  • 1+ years of customer service
  • Network +, ICND1, Microsoft Server 2016 certification, preferred
  • Organizational ability
  • Multi-tasking
  • Ability work well in a team
  • Ability work independently

 

To apply, send your resume to Jobs@vertikal6.com

Account Manager

Job Overview:

Are you experienced in the technology field and like working with people? If you are an engineer, manager or technician that has a passion for helping businesses and organizations grow, are persistent and excellent at follow-up, and have a proven track record of developing relationships then contact us immediately.

As a full-service IT consultant, Vertikal6 provides managed IT services to help businesses maximize revenue and uptime. As one of Providence Business News’ fastest growing companies in 2014 and 2016, 2017, and 2018 Best Places to Work, we understand the importance of a strong team.

Who are you?

The successful candidates must embrace technology, be career-minded, have excellent communication skills, a great attitude, and a strong work ethic. You are the right candidate if you:

  • Are personable and skilled at developing relationships, building trust and lifelong customers
  • Have 5+ years in the IT industry with a wholistic understanding of developing business-driven technical solutions
  • Have extremely strong communication skills both written and verbal
  • Have a positive attitude and a high energy level
  • Are an energetic, driven, self-starter with the motivation to constantly improve and meet long and short-term goals
  • Are results driven and a true team player
  • Exhibit a high willingness to put the customer first
  • Have a passion for helping people
  • Take ownership and drive initiatives
  • Drive a culture of excellence for yourself and those around you
  • Are knowledgeable about computer networks, business technology, and technology trends
  • Possess a Bachelor’s degree (strongly preferred)
  • Hold vendor sales certifications (a plus)

Responsibilities and Duties:

This is a full-time, long-term, CAREER opportunity in our Warwick, RI office. We pride ourselves on the tenure of our staff and as a result, we’re looking for the right person to grow with our company. You will:

  • Maintain long-term mutually beneficial customer relationships
  • Maintain broad technical proficiency to appropriately position solutions to our clients
  • Work internally with technical resources to develop solutions and proposals
  • Present the appropriate IT solutions to help businesses address their needs, ultimately closing new business
  • Respond to client inquiries with well-developed business proposals
  • Maintain ongoing knowledge of our technology solutions and service offerings.
  • Continually work with our senior consultants and clients to conduct regular business reviews, uncovering new opportunities for additional IT solutions
  • Identify, develop and apply sales strategies to grow market share
  • Partner with our marketing team to conduct prospecting campaigns
  • Generate leads and contact leads provided to you
  • Update prospect and client data in our software
  • Conduct meetings with prospects and existing clients to demonstrate the features and benefits of our solutions
  • Outside sales calls to prospects
  • Conduct meetings with prospects and existing clients to demonstrate the features and benefits of our solutions
  • Live the core values of Vertikal6 in all facets of the job and in your interactions and communications with others both internal and external
    • Care Deeply – You can never spend too much time thinking about and worrying about the Client. The quality of our service begins and ends with caring.
    • Innovate Relentlessly – There is always a way to improve. Provide new ideas and look for a better way.  Remember there is always a first way to do the impossible.
    • Service Sincerely – Our Client’s interests come first. Replace self-pride with pride in client satisfaction.  Sincerity results in success.
    • Collaborate Feverishly – Build bridges with your peers, partners and clients. They are a treasured resource, crucial to your success.
    • Listen Earnestly – When we listed to understand, not to reply, we share ideas and can then execute successfully for our clients.
    • Improve Eternally – If we do not learn, we’ll always be in the same place. Continuous development of your knowledge and skills is our sustainable competitive advantage.

What we will offer you:

This role will provide you with an opportunity to hit the ground running in a successful territory as part of a rapidly growing and well-respected company. You’ll receive:

  • A defined strategic plan for your success, backed by a great team
  • A secure company and team environment where your efforts will be supported with compensation that rewards your contributions
  • A team environment where your strengths are valued and developed
  • A place where your contributions are encouraged
  • Competitive benefits that include salary and commission, performance bonus, health, dental, 401k, paid vacation and holidays, and more!
  • This position offers a competitive base salary as well as a sales commission plan. To start the conversation, please send your resume, and cover letter with compensation requirements to Careers@Vertikal6.com.

Qualifications:

  • Bachelor’s degree preferred
  • Five years related experience and/or training
  • Equivalent combination of education and experience

OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. YOUR RESUME AND INFORMATION WILL BE KEPT COMPLETELY CONFIDENTIAL. CANDIDATES MUST SUCCESSFULLY PASS A COMPLETE BACKGROUND CHECK PRIOR TO HIRE AND MUST HAVE A VALID DRIVERS LICENSE.

Junior Account Manager (JAM) / Apprentice

Job Overview:

Are you new to the technology field and like working with people? If you are a recent graduate that has a passion for helping businesses and organizations grow, are persistent and excellent at follow-up, and have a proven track record of developing relationships then contact us immediately. As a JAM, you will spend the next 6 months to 1-year building on the technical skills you have acquired and adding new business and relationship management skills.

As a full-service IT consultant, Vertikal6 provides managed IT services to help businesses maximize revenue and uptime. As one of Providence Business News’ fastest growing companies in 2014 and 2016, 2017, and 2018 Best Places to Work, we understand the importance of a strong team.

Who are you?

The successful candidates must embrace technology, be career-minded, have excellent communication skills, a great attitude, and a strong work ethic. You are the right candidate if you:

  • Are personable and skilled at developing relationships, building trust and lifelong customers
  • Have extremely strong communication skills both written and verbal
  • Have a positive attitude and a high energy level
  • Are an energetic, driven, self-starter with the motivation to constantly improve and meet long and short-term goals
  • Are results driven and a true team player
  • Exhibit a high willingness to put the customer first
  • Have a passion for helping people
  • Take ownership and drive initiatives
  • Drive a culture of excellence for yourself and those around you
  • Are knowledgeable about computer networks, business technology, and technology trends
  • Possess an Associate’s or Bachelor’s degree (preferred)
  • Hold vendor sales certifications (a plus)

Responsibilities and Duties:

This is a full-time, long-term, CAREER opportunity in our Warwick, RI office. We pride ourselves on the tenure of our staff and as a result, we’re looking for the right person to grow with our company. You will:

  • Maintain long-term mutually beneficial customer relationships
  • Maintain broad technical proficiency to appropriately position solutions to our clients
  • Work internally with technical resources to develop solutions and proposals
  • Present the appropriate IT solutions to help businesses address their needs, ultimately closing new business
  • Respond to client inquiries with well-developed business proposals
  • Maintain ongoing knowledge of our technology solutions and service offerings.
  • Continually work with our senior consultants and clients to conduct regular business reviews, uncovering new opportunities for additional IT solutions
  • Identify, develop and apply sales strategies to grow market share
  • Partner with our marketing team to conduct prospecting campaigns
  • Generate leads and contact leads provided to you
  • Update prospect and client data in our software
  • Outside sales calls to prospects
  • Conduct meetings with prospects and existing clients to demonstrate the features and benefits of our solutions
  • Live the core values of Vertikal6 in all facets of the job and in your interactions and communications with others both internal and external
    • Care Deeply – You can never spend too much time thinking about and worrying about the Client. The quality of our service begins and ends with caring.
    • Innovate Relentlessly – There is always a way to improve. Provide new ideas and look for a better way.  Remember there is always a first way to do the impossible.
    • Service Sincerely – Our Client’s interests come first. Replace self-pride with pride in client satisfaction.  Sincerity results in success.
    • Collaborate Feverishly – Build bridges with your peers, partners and clients. They are a treasured resource, crucial to your success.
    • Listen Earnestly – When we listed to understand, not to reply, we share ideas and can then execute successfully for our clients.
    • Improve Eternally – If we do not learn, we’ll always be in the same place. Continuous development of your knowledge and skills is our sustainable competitive advantage.

What we will offer you:

This role will provide you with an opportunity to hit the ground running in a successful territory as part of a rapidly growing and well-respected company. You’ll receive:

  • A defined strategic plan for your success, backed by a great team
  • A secure company and team environment where your efforts will be supported with compensation that rewards your contributions
  • A team environment where your strengths are valued and developed
  • A place where your contributions are encouraged
  • Competitive benefits that include salary and commission, performance bonus, health, dental, 401k, paid vacation and holidays, and more!
  • This position offers a competitive base salary as well as a sales commission plan. To start the conversation, please send your resume, and cover letter with compensation requirements to Careers@Vertikal6.com.

OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. YOUR RESUME AND INFORMATION WILL BE KEPT COMPLETELY CONFIDENTIAL. CANDIDATES MUST SUCCESSFULLY PASS A COMPLETE BACKGROUND CHECK PRIOR TO HIRE AND MUST HAVE A VALID DRIVERS LICENSE.

Solutions Architect

Job Overview:

Vertikal6 is looking for a Solutions Architect to join our team. The ideal candidate will be an aggressive self-starter who is highly technical with sales abilities. Superior follow through and follow up is an absolute must. You will report to and work directly with the COO to continually develop and refine the Vertikal6 product and service offerings. You will work alongside sales professionals to design, propose and deliver technical solutions to client audiences of both executives and IT staff.

Essential Responsibilities

  • Design technical business solutions including networking, software, workflow and process
  • Present solutions to clients to show high level business value to executives as well as technical expertise and detail to
    IT staffs
  • Work with Vertikal6 sales team to close business
  • Create detailed scopes of work and bills of materials
  • Craft professional quality written proposals and detailed drawings and specifications
  • Respond to RFPs from multiple sources in a wide variety of non-standard formats
  • Work with clients to generate system requirements and specifications documents for software / database projects and pm engineers to deliver finished software
  • Perform a project engineering / project management role on larger engagements
  • Deliver consulting and implementation services to clients on high touch and / or non-standard solutions
  • Perform network and systems assessments
  • Display both confidence and flexibility while making recommendations to clients
  • Build and maintain relationships with vendors
  • Keep up with the latest trends and technologies
  • Build and execute test scenarios in a lab environment and document results
  • Continually evaluate and evolve the Vertikal6 client offerings
  • Travel to conferences, vendor shows and events across the country when needed
  • Assist inside sales support and outside sales in creating quotes and proposals
  • Work with engineering, sales and sales support teams to continually improve solutions, process and communications

Technical Knowledge

  • IP networking, routing and switching
  • Security solutions, firewalls, application layer security, SEIM
  • Microsoft Windows Server, Linux
  • Cloud infrastructure AWS, Azure, O365, SharePoint, hybrid cloud
  • Server and email migration tools and techniques
  • Working knowledge of SQL database, web and mobile application development technologies