elevate™ Optional Support Enhancements
Extend the power of elevate™ Foundations with our advanced, modular services designed to deepen protection, resilience, and readiness.
Select the support enhancements that best meet your needs.
Onsite - On-premise support when you need it
When the situation calls for it, we’ll dispatch a specialist onsite to resolve complex issues quickly and effectively. Each visit is thoughtfully scheduled based on availability and location to ensure a fast, efficient response—delivering the Ultimate Client Experience through the right mix of remote and onsite support.
Our Onsite Support add-on offers:
- Standard Support Hours
Onsite assistance for user and endpoint issues is available Monday–Friday, 7:00 AM to 5:30 PM. - 24/7 Emergency Response
For critical infrastructure issues, onsite specialists can be dispatched any time—day or night—to minimize downtime and keep your operations running.
Protect - 24/7 advanced cybersecurity threat protection
Our Protect add-on provides advanced, around-the-clock endpoint security to keep your business safe and compliant. Powered by Managed Detection and Response (MDR), this service uses real-time threat detection, machine learning, and behavioral analytics to instantly identify and contain cybersecurity threats—helping you stay ahead of attackers and aligned with compliance requirements.
Our Protect add-on offers:
- 24/7 Security Operations Center (SOC)
Continuous monitoring and rapid incident response from a dedicated team that identifies, contains, and mitigates cyber threats in real time. - DNS Security & Web Filtering
Blocks access to malicious domains, disrupts malware communications, and enforces safe browsing policies to prevent phishing and inappropriate content access. - Compliance-Ready Reporting
Delivers basic reporting to support regulatory and industry-standard requirements, helping you demonstrate adherence to data protection standards.
Protect Essential Entitlements:
- Anti-virus Management
- Endpoint Cybersecurity
- DNS-layer Security
- Secure Internet Gateway Services – Basic Web Filtering
- Advanced Threat Detection
- Incident Response
- Threat Hunting and Analysis
- Basic Compliance Reporting
- Security Operations Center (SOC)
Verify - Industry-leading multi-factor authentication (MFA)
Our Verify add-on strengthens your security with managed Multi-Factor Authentication (MFA). By requiring two or more forms of verification, Verify makes it significantly harder for attackers to gain access—protecting your systems, data, and users from credential-based threats.
Our Verify add-on offers:
- Industry-Leading MFA Tools
Leverages trusted third-party solutions with strong security features and simple mobile-based verification to protect accounts and systems. - Seamless Implementation
Designed for a smooth rollout with minimal disruption, ensuring fast adoption and immediate security benefits for your team. - Stronger Access Control
Adds a critical layer of protection beyond passwords, helping defend against unauthorized access and meet modern security standards.
Verify includes the following entitlements:
- Enhanced Multi-Factor Authentication
- Adaptive Authentication
- Single Sign-On (SSO) Capabilities
- Cross Platform Interoperability
- Robust Access Control Policy Management
- Ease of Use and Deployment
Aware - Cybersecurity awareness training for your teams
Our Aware add-on empowers your team to become your first line of defense against cyber threats.
With human error behind the majority of security incidents, Aware delivers engaging, ongoing cybersecurity awareness training to build a security-conscious culture—while also helping you meet cybersecurity insurance requirements.
Our Aware add-on offers:
- Interactive Security Awareness Training
Educates employees on key topics like phishing, social engineering, password safety, and secure browsing—reducing risk through informed behavior. - Simulated Phishing & Micro-Training
Regular tests and bite-sized lessons keep security top of mind and reinforce safe habits through real-world scenarios. - Compliance & Insurance Alignment
Supports policy underwriting and renewal by meeting security awareness training requirements commonly mandated by insurers.
Aware includes the following entitlements:
- In-depth Annual Training (online)
- Weekly Micro Training Sessions (online)
- User Awareness Assessment and Certification
- Microsoft Teams Integration
- Phishing Attack Simulators
- Catch Phishing Email Analysis
- Monthly Security Awareness Newsletter
- Dark Web Monitoring and Reporting
- Managed Awareness Program Complete with Policy Management
Recover - Fast, reliable data backup and recovery
Our Recover add-on ensures your critical data is always protected and quickly recoverable.
With reliable, automated backups and fast recovery options, Recover safeguards your workstations, servers, and Microsoft 365 data—minimizing downtime and keeping your business running smoothly.
Our Recover add-on offers:
- Cloud-First Architecture
Data is securely backed up offsite using advanced cloud technologies, delivering redundancy, faster access, and peace of mind. - Automated & Optimized Backups
Full and incremental backups run regularly to protect all essential data while maximizing storage efficiency. - Fast, Flexible Recovery
Quickly restore data from the cloud or at LAN speeds using local backups—ensuring rapid recovery and uninterrupted operations.
Recover includes the following entitlements:
- Cloud-first Architecture
- Options – Physical Appliance
- Options – Office Backup
- Air-Gapped Secured Backups
- Reliable Automated Backups
- Quick Data Recovery
- Advanced Encryption and Security
- 24x7x365 Monitoring and Support
Are you ready to elevate™ your organization?
Together, let’s elevate your business and propel your organization towards its goals, secure in the knowledge that your IT infrastructure is in expert hands. With Vertikal6, you have a partner committed to your success today and poised to support your future aspirations.