elevate™ Co-Managed Service Desk
Extend your reach. Amplify your impact.
Your internal IT team doesn’t need to do more—they need to do more of what matters. elevate™ Co-Managed Service Desk is designed to strengthen your existing IT function by offloading frontline support, improving response times, and freeing your team to focus on strategic initiatives.
We don’t replace your team—we empower them.
Are you ready to elevate your organization?
When to choose Co-Managed Service Desk
If your internal IT team is capable but constrained, elevate™ Co-Managed Service Desk gives them the support and structure they need to thrive, without sacrificing control or visibility.
- You have an IT team but need additional capacity or coverage
- Your team is overwhelmed with reactive tasks
- You want to improve service desk response times and SLAs
- You’re looking for a partner who will collaborate, not take over
- You lack the tools, processes, or operational maturity to run an optimized help desk internally
What's included in elevate™ Co-Managed Service Desk
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Tier 1 & Tier 2 end-user support
We handle the frontlines—resolving user issues quickly and efficiently, so your internal team can focus on bigger priorities. -
Flexible ticket routing & escalation
A collaborative workflow that puts the right tickets in the right hands—your team’s or ours. -
Shared visibility & reporting
Stay informed with real-time dashboards, performance metrics, and transparent service levels.
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Knowledge base integration
Access and contribute to shared documentation that improves resolution speed and consistency. -
Scaleable coverage
Expand your support capabilities with after-hours, overflow, or 24/7 coverage, without expanding your headcount.
Optional support enhancements
Extend the power of elevate™ Co-Managed Service Desk with advanced, modular services designed to deepen protection, resilience, and readiness.
Select the enhancements that best meet your needs today—and adapt as your environment evolves.
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Onsite
Tailored onsite support ensures immediate and effective problem resolution when remote support is insufficient.
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Protect
A multi-layered managed security service built to defend against modern cyber threats – prevention, detection, and rapid response in one integrated solution.
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Verify
Fully managed multifactor authentication (MFA) that adds a critical layer of security by verifying user identity before access is granted.
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Aware
Interactive, employee-focused security awareness training that empowers your team to recognize and respond to cyber risks with confidence.
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Recover
A comprehensive, air-gapped backup and disaster recovery solution designed to ensure data integrity and fast recovery – even in worst-case scenarios.
Why choose elevate™ Co-Managed Service Desk?
Shared ownership, seamless support
We work alongside your internal IT team as a true partner, sharing responsibilities and ensuring continuity of service without confusion or overlap.
Frontline support that scales
Our experienced help desk handles day-to-day user requests, troubleshooting, and issue resolution—24/7 if needed—so your team can stay focused on higher-value initiatives.
Boost internal team capacity
Offload the ticket volume, reduce burnout, and give your team the bandwidth to innovate, plan, and lead.
Better user experience
Faster response times, consistent resolution quality, and a true “User First” experience—all without overwhelming your in-house team.
Are you ready to elevate™ your organization?
Together, let’s elevate your business and propel your organization towards its goals, secure in the knowledge that your IT infrastructure is in expert hands. With Vertikal6, you have a partner committed to your success today and poised to support your future aspirations.