When your previous MSP tells you “we can’t help you with that” nine out of ten times, it’s time for a change. That’s exactly what WordCom experienced—until they partnered with Vertikal6.

What You’ll Learn in This Case Study:

The Challenge: WordCom’s previous MSP lacked the technical expertise to support their Microsoft environment, including Teams, SharePoint, and Power BI—leaving them to fend for themselves.

The Turning Point: How Vertikal6’s dedicated senior consultant and comprehensive technology roadmap transformed WordCom’s IT operations from reactive to strategic.

The Results:

• Immediate access to Microsoft expertise that was previously unavailable
• A quarterly technology roadmap with timelines and budget estimates
• Escalation protocols that actually work
• Strategic guidance paired with responsive day-to-day support

See What Stacy Mascheck, COO of WordCom, Has to Say:
“Having an experienced senior consultant as our dedicated partner was a game changer for me personally. Any question that we ask, they’ve got an answer or they go and find us an answer.”

“The roadmap was key… we’re a small business, so we can’t jump into every single project. But having that roadmap in front of us and knowing how we need to budget internally was amazing.”

Download the Full Case Study

Learn how Vertikal6 helped a target marketing company serving financial institutions transition from feeling like a “high maintenance client” to becoming a valued strategic partner.