All Posts By

jennifer

Special Edition Cisco CyberSecurity Report for SMBs

Announcing the first-ever special edition cybersecurity report for small and midsize businesses.

Many small and midmarket businesses aspire to more effective cybersecurity practices just like larger counterparts. SMBs are dynamic – the backbone of innovation and the poster child of hardwork. They run even faster and work even harder than enterprise peers. And they are exposed to the same cyber threats.

Check out this recent Special CyberSecurity Report from our partner, Cisco, to learn how SMB’s can fortify their defenses against today’s threats. If you have questions, email us today.

Download the report today.

Jenna Barboza Honored with 2018 Tech Collective Award

Jenna Barboza

Join us in congratulating our Service Operations Manager, Jenna Barboza! On Nov. 15, 2018 she will receive a 2018 Tech Collective Next Tech Generation Award, an honor that celebrates outstanding up-and-coming technology professionals. A graduate of the New England Institute of Technology, Jenna joined Vertikal6 via our Apprentice program almost three years ago and has never looked back. She motivates her teammates and goes above and beyond to assist our clients on a daily basis. We are amazed by her everyday and this award is proof that hard work pays off! Congratulations Jenna!

We took a few minutes to catch up with Jenna and ask her a few questions about her career, how she leads her job and her passion for technology.

  1. You were recently promoted to Service Operations Manager. What does this job entail? In this role, I will lead the Service Desk and NOC teams and work in a cross-functional capacity with the engineering teams to maintain and enhance our overall delivery of service. I am also excited to continue to grow and improve upon our recruiting efforts and internal training methods and systems. It is a passion for me to help my teammates move along their career paths to reach their professional goals as well as ensure that Vertikal6 fosters top technical talent.
  2. How do you prioritize training for your team? At Vertikal6, we hire our Level I Support staff as apprentices, so I oversee the in-depth training and certifications necessary to shape these apprentices into skilled technicians with a wide breadth of IT knowledge. We want everyone at Vertikal6 to be trained to the highest industry standard while delivering outstanding customer service. My approach to training aligns nicely with our company culture – keep it fun, challenging and collaborative. It’s always rewarding to see my team truly excited to come to work every day and continue to learn.
  3. What is your favorite part about your job? The favorite part of my job is making work fun for my team. Help Desk can be an extremely stressful job, so I am grateful to work for a company that allows me to put a stronger focus on making it an enjoyable position. Although we have a large amount of exciting company-wide perks and events, the focus I have is to make training fun. The apprentices have to complete two certifications which can be overwhelming, so making the training fun is a great way to relieve some of their stress. It’s important to me that they are excited to learn and grow their skills, so I am constantly developing new ways to train them. We often have competitions based on training videos or daily goals, and occasionally even play Jeopardy with questions based on skills, SOP’s, and even client specific details.
  4. How do you envision your work or innovation changing technological, business and/or cultural environments? I hope that the work I do will help change the hiring and training process within the technology field. At Vertikal6, we hire apprentices in order to train our team based on our core values. We focus a great deal of our training on how to utilize all resources available. This enables the techs to be much more independent when assisting clients and allows them to grow towards high positions much sooner than normal. If this process becomes more widely accepted then there will be more opportunities available at an entry-level. Self-taught techs and even people from different fields will be able to more easily enter this growing and rewarding field.
  5. How did you become interested in working within the technology fields?  My passion for technology was sparked by my grandfather’s own interest in tech. He was always buying the newest machines and gear, so once he saw my interest growing he began giving me all of his older machines. I finally realized it was time to start committing myself to a career in technology when I was working in healthcare and noticed that I had become the unofficial IT technician for the company.
  6. Describe some of your greatest technology accomplishments. My personal greatest technology accomplishments have been with Vertikal6. Since joining the company as an Apprentice in February 2016, I have earned four major promotions. I grew from an entry-level Apprentice to a Level I Associate and then to a Support Team Lead, all by December of 2016. Exactly a year later I was promoted to Service Desk Manager, and most recently Service Operations Manager. I have always had such a strong passion for technology and Vertikal6 has made it such a satisfying career for me. I worked so hard to be where I am today, and I am so grateful to have a company behind be that supports me and rewards me for my hard work and dedication.
  7. Where do you see yourself in five years? I hope to still be with Vertikal6! It truly is an amazing company to work for and I hope to see the company grow while actively growing along with it. Seeing the people that I train move to higher positions has been extremely rewarding for me, so I’m excited to see where they continue to go and the amazing achievements they will have with Vertikal6. I look forward to the new and interesting positions that will become available as the company grows.

 

Proactively track, manage & forecast your IT budgets with ESP

ESP Elevated Strategy Platform

IT Health & Much, Much More

Introducing ESP – Powerful Success Software for your IT

Have you heard about ESP? It’s our proprietary software that helps our MaxCare clients adhere to and surpass IT best practices. No other Managed Service Provider in the area uses technology like this. With over 160 questions within six IT areas, we’re able to review and assess your IT strengths and risks, not to mention the level of risk and anticipated timing!

Our Reports Provide the Real Story – What, When and Why
ESP gives you visibility into the ongoing health of your IT in six key areas so you can make the right decisions, eliminate surprises, remove roadblocks and keep your team productive. Our VCIOs utilize these reports to develop a plan to align your strategic and technology goals, showing you where you are following best practices as well as our recommendations to mitigate each risk that is identified. We believe that technology is more than software and hardware. It’s about service. It’s about making your technology work for you, and providing peace of mind. Our IT Success Software aligns all of your IT information and insights in one place to proactively track, manage, and forecast your IT budgets all from one system.

 

  • Know When to Act: Knowing where you are allows us to assess and mitigate the highest risks and can work with you to proactively take action when it’s right for you.
  • VCIO Insight: Our VCIOs utilize the information in ESP to help you answer why. Their insight provides a powerful perspective on your overall IT health. Often times simple changes can provide powerful results.
  • A Roadmap Based on Your Operations: Know how your technology decisions integrate into your business — now and in the future. By analyzing your needs, challenges, and goals over time, we’ll help you navigate and plan through any tech challenge.
  • IT Inventory Management: Manage assets, network inventory, workstations, warranties, subscriptions, renewals, and more all in one place.
  • Focused on Success: Define, manage, and measure your methodology for driving IT success by leveraging industry best practices.
  • Budgets Backed by Strategy: Not only will you know your technology budget for the next 3 years at all times, you’ll know the exact reason behind the plan.

Is it Time to Optimize your IT Journey? Call us today at 401-825-4401 or email info@vertikal6.com to learn more.

Microsoft Teams: Unleash the Power of Teamwork

Microsoft Teams

Microsoft Teams brings chat, content, people, and tools together, all in one hub, wherever you are.

Teamwork is how work gets done. Today, people who work as teams are more likely to be high performers: working faster, iterating quicker, and accomplishing more.

Employees have been using chat tools like text messages and social media with ease for years. Transitioning to similar forms of communication at work is a natural next step for the mobile-first, instant communication-driven workforce. Microsoft Teams is the collaboration tool that enables teamwork at all levels of your organization, making it easy for your staff to work, share, chat, and achievemore.

Chat, calls & meetings for today’s teams: Communicate in the moment and keep everyone in the know. Chat in public or private groups or one-on-one. Audio and video calls are just a click away, and notifications and chat history ensure everyone is kept updated.Host audio, video, and web conferences with anyone inside or outside your organization. Get features like scheduling assistance, note taking, desktop sharing, uploading files, and chat messaging. For big meetings, go live with Skype Meeting Broadcast. Host webinars, all-hands meetings, and other one-to-many presentations with up to 10,000 attendees internal or external to your organization.

Collaborate with integrated Office 365 apps: Teams makes teamwork easy. Access and manage all your conversations, files, and tools in one team workspace. Coauthor and share files with popular Office 365 apps like Word, Excel, PowerPoint, OneNote, SharePoint, and Power BI.

Customize for each team: Tailor your Teams workspace to include content, capabilities,data and apps your teams use every day. Integrate apps from Microsoft and third-party partner services to tailor your process, increasing teamwork and productivity. Tailor your workspaceto get notifications and content from services you care about—Trello, GitHub, Adobe Creative Cloud, SurveyMonkey, and many more.Tabs and Connectors provide quick access to frequently used documents, websites and 3rd party apps such as Trello, GitHub and Asana.

Minimize silos and increase transparency with channels: There is never only one project happening at once. Channels are used to separate content and conversations which will help your team focus on specific topics or areas. Channels are dedicated sections within a team to keep conversations organized by specific topics, projects, department, disciplines and more —-whatever works for your team!  This also makes it easy for different members of the team to see what’s going on when.

Enterprise security, compliance & manageability: Teams is integrated into Office 365, which means it features the enterprise-grade security and compliance you expect from Office 365. Teams is Tier C-compliant at launch. This includes the following standards: ISO 27001, ISO 27018, SSAE16 SOC 1 and SOC 2, HIPAA, and EU Model Clauses (EUMC). Teams also enforces team-wide and organization-wide two-factor authentication, single sign-on through Active Directory, and encryption of data in transit and at rest. Files are stored in SharePoint and are backed by SharePoint encryption.

With Microsoft Teams you’ll unleash the power of teamwork, and Vertikal6 can help you get started on the right foot. We have extensive experience in driving value realization from Microsoft’s teamwork solutions. Our experience with Office 365 including Microsoft Teams, SharePoint, Yammer, and Stream will help you build a culture of collaboration that empowers your employees while adhering to the growing security and compliance requirements. As your partner we can provide guidance and insights you can use to help your employees drive adoption and make the best use of Microsoft Teams within your organization. Contact us today to learn more.

 

Vertikal6 Achieves Cisco Premier Certification

(Warwick, RI)– [06/04/18] – Vertikal6 announced today it has achieved Premier Certification from Cisco®. To earn Premier Certification, Vertikal6 had to meet standards for networking competency, service, support and customer satisfaction set forth by Cisco.

“We are extremely excited to be recognized as a Premier Cisco Partner and proud of our amazing team for this accomplishment. At Vertikal6, one of our six core competencies are to Improve Eternally and attaining Premier Status signifies that we have received extensive training in Cisco solutions as we continue to provide our customers with best-in-class products, services and technical support.”  Said Chief Executive Officer, Rick Norberg.

As a Cisco Premier Certified Partner, Vertikal6 demonstrates a range of technical expertise. To achieve Cisco Premier Certification, Vertikal6 was required to achieve the Cisco Express Foundation Specialization. This specialization includes tests on technical competency in the integration of basic routing and switching, wireless LANs, and security technologies. In addition, Vertikal6 was required to have one hybrid IT offering and demonstrate measurably high levels of customer satisfaction based on independently audited customer satisfaction surveys.

About Vertikal6

Vertikal6 is a full-service IT consultant serving the Greater New England area. They offer IT Outsourcing, Professional Services, Hosting Services, Software Development and Help Desk to help their clients maximize revenue and uptime. As one of Providence Business News’ (PBN) fastest growing and most innovative companies in 2014 and a PBN Best Places to Work in 2016, 2017 and 2018, they understand the impact of hard work and efficiency. They work hard to partner with their clients to understand the specific needs of their company and employees. To learn more about Vertikal6, visit www.vertikal6.com.

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Cisco, Cisco Systems and the Cisco logo are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.

Vertikal6 Achieves Cisco Premier Certification

(Warwick, RI)– [06/04/18] – Vertikal6 announced today it has achieved Premier Certification from Cisco®. To earn Premier Certification, Vertikal6 had to meet standards for networking competency, service, support and customer satisfaction set forth by Cisco.

“We are extremely excited to be recognized as a Premier Cisco Partner and proud of our amazing team for this accomplishment. At Vertikal6, one of our six core competencies are to Improve Eternally and attaining Premier Status signifies that we have received extensive training in Cisco solutions as we continue to provide our customers with best-in-class products, services and technical support.”  Said Chief Executive Officer, Rick Norberg.

As a Cisco Premier Certified Partner, Vertikal6 demonstrates a range of technical expertise. To achieve Cisco Premier Certification, Vertikal6 was required to achieve the Cisco Express Foundation Specialization. This specialization includes tests on technical competency in the integration of basic routing and switching, wireless LANs, and security technologies. In addition, Vertikal6 was required to have one hybrid IT offering and demonstrate measurably high levels of customer satisfaction based on independently audited customer satisfaction surveys.

About Vertikal6

Vertikal6 is a full-service IT consultant serving the Greater New England area. They offer IT Outsourcing, Professional Services, Hosting Services, Software Development and Help Desk to help their clients maximize revenue and uptime. As one of Providence Business News’ (PBN) fastest growing and most innovative companies in 2014 and a PBN Best Places to Work in 2016, 2017 and 2018, they understand the impact of hard work and efficiency. They work hard to partner with their clients to understand the specific needs of their company and employees. To learn more about Vertikal6, visit www.vertikal6.com.

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Cisco, Cisco Systems and the Cisco logo are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.