Monthly Archives

October 2018

Jenna Barboza Honored with 2018 Tech Collective Award

Jenna Barboza

Join us in congratulating our Service Operations Manager, Jenna Barboza! On Nov. 15, 2018 she will receive a 2018 Tech Collective Next Tech Generation Award, an honor that celebrates outstanding up-and-coming technology professionals. A graduate of the New England Institute of Technology, Jenna joined Vertikal6 via our Apprentice program almost three years ago and has never looked back. She motivates her teammates and goes above and beyond to assist our clients on a daily basis. We are amazed by her everyday and this award is proof that hard work pays off! Congratulations Jenna!

We took a few minutes to catch up with Jenna and ask her a few questions about her career, how she leads her job and her passion for technology.

  1. You were recently promoted to Service Operations Manager. What does this job entail? In this role, I will lead the Service Desk and NOC teams and work in a cross-functional capacity with the engineering teams to maintain and enhance our overall delivery of service. I am also excited to continue to grow and improve upon our recruiting efforts and internal training methods and systems. It is a passion for me to help my teammates move along their career paths to reach their professional goals as well as ensure that Vertikal6 fosters top technical talent.
  2. How do you prioritize training for your team? At Vertikal6, we hire our Level I Support staff as apprentices, so I oversee the in-depth training and certifications necessary to shape these apprentices into skilled technicians with a wide breadth of IT knowledge. We want everyone at Vertikal6 to be trained to the highest industry standard while delivering outstanding customer service. My approach to training aligns nicely with our company culture – keep it fun, challenging and collaborative. It’s always rewarding to see my team truly excited to come to work every day and continue to learn.
  3. What is your favorite part about your job? The favorite part of my job is making work fun for my team. Help Desk can be an extremely stressful job, so I am grateful to work for a company that allows me to put a stronger focus on making it an enjoyable position. Although we have a large amount of exciting company-wide perks and events, the focus I have is to make training fun. The apprentices have to complete two certifications which can be overwhelming, so making the training fun is a great way to relieve some of their stress. It’s important to me that they are excited to learn and grow their skills, so I am constantly developing new ways to train them. We often have competitions based on training videos or daily goals, and occasionally even play Jeopardy with questions based on skills, SOP’s, and even client specific details.
  4. How do you envision your work or innovation changing technological, business and/or cultural environments? I hope that the work I do will help change the hiring and training process within the technology field. At Vertikal6, we hire apprentices in order to train our team based on our core values. We focus a great deal of our training on how to utilize all resources available. This enables the techs to be much more independent when assisting clients and allows them to grow towards high positions much sooner than normal. If this process becomes more widely accepted then there will be more opportunities available at an entry-level. Self-taught techs and even people from different fields will be able to more easily enter this growing and rewarding field.
  5. How did you become interested in working within the technology fields?  My passion for technology was sparked by my grandfather’s own interest in tech. He was always buying the newest machines and gear, so once he saw my interest growing he began giving me all of his older machines. I finally realized it was time to start committing myself to a career in technology when I was working in healthcare and noticed that I had become the unofficial IT technician for the company.
  6. Describe some of your greatest technology accomplishments. My personal greatest technology accomplishments have been with Vertikal6. Since joining the company as an Apprentice in February 2016, I have earned four major promotions. I grew from an entry-level Apprentice to a Level I Associate and then to a Support Team Lead, all by December of 2016. Exactly a year later I was promoted to Service Desk Manager, and most recently Service Operations Manager. I have always had such a strong passion for technology and Vertikal6 has made it such a satisfying career for me. I worked so hard to be where I am today, and I am so grateful to have a company behind be that supports me and rewards me for my hard work and dedication.
  7. Where do you see yourself in five years? I hope to still be with Vertikal6! It truly is an amazing company to work for and I hope to see the company grow while actively growing along with it. Seeing the people that I train move to higher positions has been extremely rewarding for me, so I’m excited to see where they continue to go and the amazing achievements they will have with Vertikal6. I look forward to the new and interesting positions that will become available as the company grows.


Proactively track, manage & forecast your IT budgets with ESP

ESP Elevated Strategy Platform

IT Health & Much, Much More

Introducing ESP – Powerful Success Software for your IT

Have you heard about ESP? It’s our proprietary software that helps our MaxCare clients adhere to and surpass IT best practices. No other Managed Service Provider in the area uses technology like this. With over 160 questions within six IT areas, we’re able to review and assess your IT strengths and risks, not to mention the level of risk and anticipated timing!

Our Reports Provide the Real Story – What, When and Why
ESP gives you visibility into the ongoing health of your IT in six key areas so you can make the right decisions, eliminate surprises, remove roadblocks and keep your team productive. Our VCIOs utilize these reports to develop a plan to align your strategic and technology goals, showing you where you are following best practices as well as our recommendations to mitigate each risk that is identified. We believe that technology is more than software and hardware. It’s about service. It’s about making your technology work for you, and providing peace of mind. Our IT Success Software aligns all of your IT information and insights in one place to proactively track, manage, and forecast your IT budgets all from one system.


  • Know When to Act: Knowing where you are allows us to assess and mitigate the highest risks and can work with you to proactively take action when it’s right for you.
  • VCIO Insight: Our VCIOs utilize the information in ESP to help you answer why. Their insight provides a powerful perspective on your overall IT health. Often times simple changes can provide powerful results.
  • A Roadmap Based on Your Operations: Know how your technology decisions integrate into your business — now and in the future. By analyzing your needs, challenges, and goals over time, we’ll help you navigate and plan through any tech challenge.
  • IT Inventory Management: Manage assets, network inventory, workstations, warranties, subscriptions, renewals, and more all in one place.
  • Focused on Success: Define, manage, and measure your methodology for driving IT success by leveraging industry best practices.
  • Budgets Backed by Strategy: Not only will you know your technology budget for the next 3 years at all times, you’ll know the exact reason behind the plan.

Is it Time to Optimize your IT Journey? Call us today at 401-825-4401 or email to learn more.

Everything You Were Afraid to Ask About Section 179

Taxes can overwhelm the best of us – but if you’re the owner of a small or medium-sized business, Section 179 is well worth the extra effort this tax season. If you’ve put off looking into this bottom-line-boosting provision, let us break it down:

What is the Section 179 tax deduction?

Instead of gradually depreciating technology over several years, Section 179 allows you to deduct the full price of any qualifying equipment or software purchased or leased during the year. It’s meant to encourage businesses to stay competitive by purchasing the equipment they need while benefiting their bottom line. Depreciating assets in the first year also helps reduce overall profit, which is the figure that ultimately determines your tax payment.

Will it benefit me?

No matter your industry or the size of your business, you rely heavily on technology to service your customers, make your job easier and capture your share of the market. Section 179 allows you to upgrade to the newest technologies without the blow of a huge upfront cost. Even businesses with a net loss are qualified to deduct some of the cost of new equipment and carry forward the loss.

What qualifies?

  • Purchased, financed or leased business equipment
  • Computers and “off-the-shelf” software (productive, anti-virus, administrative, etc.)
  • Office equipment and machinery (e.g. servers and printers, routers, network switches, network security appliances)
  • Commercial use vehicles
  • Improvements to nonresidential property

What do I need to do?

  • Purchase, finance or lease equipment and put it into use by midnight on Dec. 31, 2018
  • Use it for business purposes more than 50% of the time
  • Consult with your accountant to determine your eligibility

What are my limits?

  • $1M – Maximum total amount you can write off in 2018
  • $2.5M – Maximum total amount of equipment purchased in 2018 eligible for full deduction

How can I take advantage of the Section 179 deduction?

  • Simply make the purchase and use Form 4562 to claim your deduction
  • The full deduction can be claimed until you’ve reached $2.5M in equipment or software purchases
  • Past the $2.5M point, the deduction decreases on a dollar for dollar basis and disappears once $3.5M worth of equipment is purchased

 Stop making excuses not to invest in yourself and get a powerful edge over your competition by taking advantage of Section 179. Not sure where to start? Contact us today to talk about upgrading your technology infrastructure.